SOFFIO D'ARTE DI RAVASI DAMIANO con indirizzo legale VIA GIOVANNI MARIA FINAZZI, 6, BERGAMO, BG, 24127, partita Iva numero 02622610166 offers and sells the products available on via e-commerce www.soffiodarte.it

1 - GENERAL CONDITIONS

SOFFIO D'ARTE DI RAVASI DAMIANO, VIA GIOVANNI MARIA FINAZZI, 6, BERGAMO, BG, 24127, P. Iva numero 02622610166, deals with the sale via e-commerce of the products on the online store and website www.soffiodarte.it

2 - SALES CONTRACT

The confirmation and sending of the order by the customer, according to the instructions that will appear from time to time on the web pages, implies acknowledgment and full acceptance of these general conditions of sale. If the Client is consumer (natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form) once the online purchase procedure has been completed, he will to print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/99 on distance selling. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any any liability; contractual or non-contractual for non-acceptance, even partial, of an order.

3 - MODE OF PURCHASE

The Client can purchase only the products present in the online catalog at the time of placing the order. The order will be validly processed at the time of receipt on the e-mail box communicated by the Customer of the confirmation of the occurred authorization to charge the Price and of the costs for transport and delivery on the Customer's credit card or of the confirmation of the completed bank transfer, as better provided for in the following art.5. Correct receipt of the order is a matter of course. confirmed by an email reply, sent to the email address communicated by the Customer. This confirmation message will report the Date and time of receipt of the order and a Customer order number to be used in any further communication. The message re-proposes all the data entered by the Customer, all information relating to the essential characteristics of the goods, the indication of the price, the payment methods, the methods of payment. and the delivery costs and applicable taxes. The customer will have to; verify the correctness and promptly communicate any corrections, according to the procedures described in this document. In case of non-acceptance of the order, SOFFIO D'ARTE DI RAVASI DAMIANO guarantees timely communication to the Customer

4 - PRICES

The products will be sold at the prices indicated in the online product sheet at the time of the order confirmation by the Customer. The costs for delivery are charged to the customer and will appear on the site during the purchase procedure. Before the customer confirms the order by clicking on the appropriate button, a confirmation will appear on the web page. the summary of the prices of the products loaded on the cart, of the taxes, and of the delivery costs. These data will then be automatically reproduced in the order form which is sent to the customer following the order confirmation procedures.

5 - ACCOUNTING DOCUMENTATION

For each order accepted and placed, SOFFIO D'ARTE DI RAVASI DAMIANO issues a tax receipt or invoice for the material shipped, sending it via email or inside the package to the holder of the order, pursuant to Article 14 of the Presidential Decree 445/2000. For the issuance of the tax receipt (and/or invoice) the information provided by the Customer at the time of the order is valid. No variation of the tax document will be made. possible, after the issuance of the same. No Liability can be attributed to SOFFIO D'ARTE DI RAVASI DAMIANO in the event of a delay in fulfilling the order or in delivering what was ordered.

6 - MODE OF PAYMENT

The Client can make the payment by credit card through PayPal or bank transfer.

7 - RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree 206/2005 of the Consumer Code, if the Customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), has the right to withdraw from the purchase contract for any reason, without need; to provide explanations and without any penalty, except as indicated in the following point 6.3. To exercise this right, the Customer must; send a written communication using the email address on the website, within 14 days of purchase, in compliance with Legislative Decree 21/2014, implementation of directive 2011/83/EU on consumer rights. Once the aforementioned notice of withdrawal has been received, the SOFFIO D'ARTE DI RAVASI DAMIANO Customer Service will arrange for the cancellation. quickly to communicate to the Customer the instructions on the modality; to return the goods which must be reach SOFFIO D'ARTE DI RAVASI DAMIANO within 14 days (calendar) from the authorisation. The right of withdrawal is however subject to the following conditions: the law applies to the product purchased in its entirety; the purchased good must be be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation, etc...); the affixing of labels or adhesive tapes directly on the original packaging of the product must be avoided in all cases; the shipping costs relating to the return of the goods are charged to the Customer; the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the of the Customer. In the event of damage to the goods during transport, SOFFIO D'ARTE DI RAVASI DAMIANO will refund the goods. communication to the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be refunded. made available to the Customer for its return, simultaneously canceling the request for withdrawal; SOFFIO D'ARTE DI RAVASI DAMIANO is not liable in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival (in stock), the product will be sent to you. examined to assess any damage or tampering not caused by transpo. If the original package and/or packaging are damaged, SOFFIO D'ARTE DI RAVASI DAMIANO will arrange for it to be repaired. to withhold from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the recovery costs. Without prejudice to any repair costs for ascertained damage to the original packaging, SOFFIO D'ARTE DI RAVASI DAMIANO will arrange for the repairs. to reimburse the Customer for the full amount already paid paid excluding shipping costs, within 14 days of the return of the goods. The refund operation will be processed. carried out by SOFFIO D'ARTE DI RAVASI DAMIANO through the re-crediting of the amount due, which will be paid to the credit card or bank account from which it was paid. the payment of the order has been made. The right of withdrawal is lost entirely, due to the lack of the essential condition of integrity. of the goods (packaging and/or its contents), in cases where SOFFIO D'ARTE DI RAVASI DAMIANO ascertains: the lack of the external packaging and/or the original internal packaging; the absence of integral elements of the product (accessories, parts, ...); damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, SOFFIO D'ARTE DI RAVASI DAMIANO will arrange for the cancellation. to return the purchased goods to the sender, charging the shipping costs to the sender.

8 - WARRANTY AND CLAIMS

Product warranty

It is certified that the products sold are artistic objects in hand-crafted and decorated blown glass. Designed and created by Damiano Ravasi.

Guarantees given by the Customer 

The Customer guarantees, assuming all responsibility; inherent and holding the Supplier harmless from any prejudicial consequence, that the personal data, provided at the time of purchase, are truthful and make it possible to identify the true identity of the of the Customer himself who also undertakes to immediately inform the Supplier in writing, also by e-mail, of any variation of the data provided.

9 - APPLICABLE LAW AND JURISDICTION

For all the e-commerce services of the site, the law of the Italian State is applied in an elusive way. In the event of disputes, the parties will endeavor to find a cordial solution. On the contrary, the competent court is that of Bergamo.